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Welcome back to this episode of The Sugar Show.
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This one is going to be a little different for us today because I am interviewing one of our favorite members on the Love to Sugar team.
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As you know, our team is growing leaps and bounds.
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We have not only educators, but we have ad specialists.
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We now have a social media manager.
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We have all kinds of folks to help us strategize to get the word out to you and spread the passion of sugar.
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So you have seen the work of this beautiful human, but you have not seen her.
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On this episode, I have Daria with us.
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I've asked her to come on the show for many, many reasons, mostly because we have such great conversations in general, but also because she is has a really great um perspective on being a client that has sensory struggles, I guess you would say.
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And also she has become inspired to start her own podcast, which I think you will find to be very interesting and heartwarming.
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And it will really touch a little part of you that maybe might resonate with you because you are experiencing similar things, or maybe your clients uh experience similar experiences to Daria, and you can uh relate in many, many ways.
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So this episode again is just a little bit different.
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We are sitting in the lobby of Sugar Mamas in Folsom, California, and we are just shooting the breeze.
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So we're gonna we're gonna just uh just do a little chillaxing and talking about what makes our heart happy.
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So, Miss Daria, welcome to the sugar show.
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Thanks for having me.
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She has a cutest giggle, by the way.
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She's gonna giggle throughout this thing, which is really fun.
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Um, so Daria, let's just get right into it.
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Um, you have been our social media manager.
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Gosh, how long now?
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I think maybe a year and a half.
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Gots, it was before the Sacramento show, so it's easily been a year and a half.
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Yeah, a year and a half.
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Yeah, and you have really seen us through a lot in this last little bit.
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Daria is famous for uh getting me to do random dances and pointing at things.
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She'll say, Shannon, want you to walk in the room, point up, laugh, and walk out of the room.
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And take off your glasses.
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Oh, yes.
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And she always yells at me to take off my glasses because they provide a glare.
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So Daria started out very shy with me because I have a big bold personality, but then she now quickly has figured out that if she tells me what to do, that um all things go smoother.
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So again, welcome, Daria, and uh and thank you for your patience with me as a as a subject.
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You're welcome.
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Okay, so I want to start um with, we're gonna get to your podcast, but I really want to start with talking to you about just what it is that you know, you're a client of ours as well.
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Yes.
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And it's a little different for you.
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Talk about how you are a little bit different than the average person that comes into the treatment room and uh what what your experience has been with sugar so far.
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So I have a lot of sensory issues, I would say.
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I'm really sensitive to smells, and a lot of the products that you guys use are really smelly.
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They either smell like, in my opinion, old lady rosy, and I don't like it, but uh that's the product you guys have, right?
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So I kind of just have to deal with it, right?
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Or they're just really strong.
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And so a lot of the times I will say, like, if you have to use that, I understand.
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But if you don't, or if if there's an alternative, can you use that?
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And sometimes you guys have alternatives, which is great.
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Um I also am like pretty sensitive to certain products.
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I don't know why, but I will break out depending on the products, um, which is interesting because I don't break out when I shave.
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Um, but sometimes when I do get sugared, I break out, even if I um exfoliate, which you've taught me.
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Yes.
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Um, so it's just interesting, and then I really don't like silence in the treatment room, but I also don't like really loud music.
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So I like the happy medium, so I'm very honest if you're talking too much.
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No, or if there's not enough talking.
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And to some people that could be too needy of a clientele, but for me, a person with anxiety, I need to have somebody who I feel comfortable with.
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Yeah.
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And so I'm very upfront and honest to whoever I'm going to, whether it's a lash artist or a hairstylist, I'm gonna ask questions.
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Yeah, I'm I wanna know what you're doing to me.
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Yeah, yeah.
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And I don't think that maybe um people understand that most of the time.
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Like I want to know the service you're providing for me because my anxiety is wondering that too.
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Yeah.
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I want to know that I'm safe in your hands.
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Yeah.
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And so my mind's going a thousand miles an hour and you're putting something warm on my body, and I want to know what you're doing to me.
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Yeah, yeah, for sure.
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You know, I think it's really important for us as aestheticians to, uh, whether you're a sugar pro or not, to really be mindful um in the client intake portion.
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You know, I mean, I already knew Daria when we first started with this, but you know, in the client intake piece, it is about medicine, it is about, you know, sensitivities.
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But I think it's really good to have the conversation with your client about, you know, any sensitivities they have.
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Do they have sensitivities to light, to temperature?
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You know, a hot towel might just send someone Yes.
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I hate that.
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Right?
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And I actually didn't know that about you, but if I put a hot towel on you, what does that make you feel like?
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I'm suffocating.
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Yes, Audrey, who works at Sugar Mamas, I love Audrey.
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Um, she gives me facials sometimes because I help with the sugar mama's social media, and I feel like I'm suffocating.
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And so she does not put towels on my face anymore.
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Yeah.
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Because I just don't like it.
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Yeah.
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Um, even if you do steam, I also feel like I'm suffocating.
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But that is a natural step in facials.
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But if that was an all if that was on an intake form, I could say decline, but it's not on an intake form.
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I've never seen it on an intake form for a facial.
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Right.
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I just don't think it's um usually on that stuff.
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But I yeah, I feel like I'm being buried alive.
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Yeah, and and that's interesting, right?
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Because we talked about in a in a reel the other day about your intake form being like a living, breathing document.
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And I think if you do not have, do you like steam?
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What temperatures do you are do you struggle with?
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If you don't have that on your intake form, the aesthetician's never gonna know.
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And so then it causes angst while you're in a facial and it really does ruin the experience for you.
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So I think the very first time that you work with a client, I'll say this to the audience, the very first time you work with a client, you really have to ask them things beyond the medications, but like, do you struggle with um, you know, closed spaces?
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Do you struggle with because a lot of times it's just the towel, might not even be warm.
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Yeah.
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Um, do you struggle with heat?
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Do you struggle with steam?
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You know, and so that way you have a plan B.
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For example, you talked about Rose.
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You do not like the center rose, like that just sends you.
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Yeah, but a lot of your clients do because obviously I'm in the room making reels.
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They go, I love it.
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And I'm always like over here gagging, and I'm just like, yeah, it's so great, guys.
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It's really, I I just don't like it.
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Yeah, but then uh you've gotten stuff that I love, lavender, and then it doesn't even smell like lavender, so I'm like, okay.
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Yeah.
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And you've also used me as a test dummy to smell incoming products that you have.
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Yes, I'm very intelligent.
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Yes, you are.
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Um, but I think it is wise to say, okay, and some of these things are not fragranced, yeah, but the ingredients that they have, like I have a product that has a powdered aloe in it.
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Yes.
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I think it smells divine.
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I did not.
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And you did not.
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So I put those products in front of her nose all the time so that I can really be mindful of like, you know, is this Daria approved or not?
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But I think if you do have someone that's sensitive and you do bring a new product line, if that client does not like, say, the micler water or um the aftercare lotion, find out first before you go slathering that all over their face, because it might not be something that makes their heart happy or their nose or their stomach happy.
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So really be mindful of having a plan B, a soothing serum that's a plan B, something that um I know that you're really sensitive.
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Like you had a bug bite earlier, and you're like, oh my gosh, it's stinging, it's so crazy.
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And I was able to put, I love Hale and Hush's, but um, shout out to them, uh, biorelief powder and um a relief biopowder.
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I always freaking say that wrong.
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Um, but anyway, they're powder because it really does take um insect bites um to the, you know, takes all the sting and pain out.
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And that works.
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I have that as an emergency in my back bar, you know, for anybody that has an odd reaction.
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And I love that you now realize that, you know, I might know what I'm doing when I put it on you.
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You're my menacing, Mom.
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I got stung by a wasp earlier this morning and I said it hurt.
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And then she's like, Oh, I got something for that.
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Yeah.
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So I always got something for that.
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It's my hoodoo voodoo.
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I always got those things.
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But mindfully, if you know, there is a product that has some people cannot do lavender, some people absolutely cannot stand the smell of a woodsy something, you know, like it's just there's just different people that, you know, just respond to things differently.
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So you can say, especially when you're putting something on the face, yeah, hey, how do you do with rose?
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How do you do with lavender?
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How do you do with, you know, whatever it is that you have on their for their skin?
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Because it really does make a difference in the experience they're having in general.
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Yeah.
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The other thing I will say is a lot of clients like yourself, well, not like you, you are very outgoing and you will tell me exactly what you don't like.
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But there are a lot of you that have sensory issues that will say nothing and will grin and bear it and will absolutely struggle.
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And so if you have a client that is ultra, ultra quiet, don't just say, Are you okay?
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You say specifically, how's the scent for you?
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How's the temperature for you?
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So they can answer that question directly instead of not wanting to hurt your feelings.
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So I think that's really important.
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I am like that at the beginning.
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Like if I go to see someone like for a first time, like I was that way when I first met you, like a year or I don't know, about two years ago it was.
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About two years ago.
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But like now I'm more vocal with you.
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But like if I'm going to see someone for the first time, I'm kind of like in my head and I'm like, is it supposed to feel like that?
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Do I question their artwork?
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Like, because to me it's like an art form.
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Yeah.
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And so I'm like, how dare I question them?
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That's how I their technique.
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Yeah.
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Yes, exactly.
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Like, I don't know how to do this.
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Like, I'm paying them.
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Like recently I went to um get my hair braided, and I'm paying a lady to get my hair braided because I can't braid my hair for I can't.
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Can I cuss?
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No, yes, I can't I can't braid my hair for shit.
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And it was gonna be a hot day in Folsom, and I work at Folsom High School, and I was gonna be outside, and this lady, God bless her heart, was pregnant, had pregobrain, and like was just really hurting my head.
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And I don't know how to braid, so I can't correct her.
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And what I should have done was just said, hey, I'm gonna get off out of this chair and leave because you're not in the state of mind to braid my hair.
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Yeah.
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But I stayed in that chair for over two hours until she could get the braid, and all I was wanting was one braid.
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Two hours?
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Yeah.
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And she ended up doing it, but it was not the braid I wanted.
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But I got it done.
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It was not what I wanted, but I left with it.
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Yeah.
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Because I'm just sometimes not vocally comfortable saying what I want to say.
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Yeah.
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So I I think as your practitioner, you know, if that was me, I would notice that you were quiet and I would check in.
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So I think it's really important for sugar pros and aestheticians, especially, to know that if you have a client that's exceptionally quiet, that means a few different things.
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Yeah.
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It means they just need a little peace right now.
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It could also mean that they don't know how to say to you what they're not happy about.
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It could mean they're not listening at all or paying attention because their life is so crazy.
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It could also mean absolutely nothing.
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So I think we need to be mindful and say, hey, check in, how's that temperature for you?
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Yeah.
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Hey, how's, you know, um, how's the, you know, is the volume in the on the radio okay?
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Do you like this music?
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You know, really check in to the pulse of what your customers are and your clientele is is thinking and feeling so that they will come back.
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And it seems as though you're cared about them.
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Yeah, but you could also like there are times I've gone to like a hairstylist and been like, hey, I'm not in the mood to talk today, but I love you.
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Yeah.
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And that's fine too.
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Yeah.
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I think that's totally appropriate.
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And that's something you could put on an intake form too.
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Like, uh, I don't like to talk, but I'm here for the service.
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Like, you know.
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Yeah.
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The other thing too is we're going to talk about estheticians in the next little bit because that's um the the biggest part of this conversation.
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But for estheticians, it is totally fine if you aren't feeling it to say, hey, I'm having a super mellow day.
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I'm going to sugar and work on you.
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Um, you need to probably try to muscle up your best.
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But if you just can't, you know, there is no reason why you switch things up and make a relaxing experience for your customer.
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Yeah.
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So, say, for example, your client says, um, you know, you walk in and you're like, oh, you're just not feeling the day.
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There is absolutely no reason why you can't put a neck roll under their head, put some essential oils behind their ears, ask them, of course, if they like the scent, and just say, Hey, I'm gonna have you relax today.
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I know we talk usually a lot, but um, for some reason, I'm I'm just not feeling it, or you know, you know, I'm just like in a in a super quiet space, and I'm having all of my clients chill out today.
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We're switching things up.
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Oh my gosh, people would love to not have to entertain you.
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I'd rather you be honest with me and not fake it.
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Yeah.
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Like as somebody who's working on me.
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Yeah.
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I'd rather not fake conversations because us as clients can tell when you're being fake too.
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Oh my god.
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Absolutely.
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It's like, how's the weather out?
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Oh, it's great.
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Okay, we're having a fake conversation.
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I already know that.
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Yeah.
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And a lot of time it's because, you know, we've got your legs in the air.
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So there's that.
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Yeah.
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No, we haven't done that with you, but we've only done your brows.
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But yeah, but at the end of the day, there are people that are just really, really, really uncomfortable.
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Yeah.
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And, you know, especially if it's a first-time Brazilian or bikini, they're really uncomfortable to, you know, drop their drawers.
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And you have to have that conversation.
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You know, we've talked about this for the last couple of weeks, is having these conversations, have them with your customers, your clients, um, have them with other aestheticians and your boss, and you know, be really clear about what's going on for you.
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Because if you have sensory issues, which I do not, thankfully, but if you have sensory sensory issues, everything is expanded for you.
00:16:10.159 --> 00:16:11.120
Yeah, overall.
00:16:11.279 --> 00:16:12.320
Yeah, exactly.
00:16:12.559 --> 00:16:19.360
Yeah, from the the hardness of the bed, firmness of the bed to the smell in the room to you're hypersensitive, right?
00:16:19.440 --> 00:16:20.480
You're hyper aware.
00:16:20.720 --> 00:16:26.799
Yeah, I'm aware of every little thing um in your room, especially, or everywhere.
00:16:27.519 --> 00:16:36.320
Yeah, every time I lay on the bed, I'm like, okay, my body doesn't fit, uh, the lights are too bright, uh, that's making that sound.
00:16:36.559 --> 00:16:41.919
But but that's not anything on the esthetician or the esthetician's room.
00:16:42.159 --> 00:16:44.480
That's just what my mind's thinking.
00:16:44.720 --> 00:16:45.120
Yeah.
00:16:45.440 --> 00:16:50.240
But I don't think the esthetician can do anything to help my mind.